Ten Thoughts on Creating a Website: 9. What Do I Do If My Site Goes Down?
If your website or email stops working, you need to know who to contact. Here at Pixel Lava, I serve as the front line of support for my clients. If you have a problem, I want to know about it because it might pertain to other clients. However, if I am not available, my clients know who hosts their website and how to contact that company directly. If you are meeting with a new developer, ask them about this.
For Pixel Lava clients on Blue Host, if your site goes down, call me. If I am not available, call Blue Host toll free at (88 
401-4678. I recommend calling later in the day if possible to avoid being on hold. You can also log in to your website hosting account and view your server status yourself. While Blue Host maintains an impressive record of up time, server problems do occur. In my three years with them I’ve had sites go offline six times and in each case, the site was back up within an hour. I think they’ve been great.
If your email goes down, you will first need to determine where the problem originates. If you are sure that the problem is not your computer or internet connection then do contact me or Blue Host (or whoever your hosting company is). Email has a lot of different parts, I’ll provide some email troubleshooting tips in an upcoming post.
